Example of we believe in: At YOUR CHOICE QLD, we don’t just claim to be different—we truly are, in a way that’s deeply personal and unique to each participant. You’ve likely heard phrases like “we care” and “our supports are all about you” from countless providers. But when you hear it so often, it can start to feel like a slogan, something companies say to “get” participants.
Here’s the reality of how we’re actually different. I’m the Managing Director, and I’m also a full-time wheelchair user, an NDIS participant, and someone who has support workers myself. I know firsthand what it means to need reliable, respectful, and consistent care. Because of this, our hiring process isn’t just about filling roles; it’s about finding the right people who truly respect and understand the participant’s needs. I won’t hire anyone that I wouldn’t personally feel comfortable having as a support worker. If we don’t have someone on our team who fits your needs, goals, and preferences, we’ll hire specifically for you, ensuring you get the right support from the right person. Let’s talk about the consistency of our support, too.
Imagine a typical Monday, where Mandy has her regular support worker, Joyce she knows Mandy well, and they share an understanding that makes Mandy feel comfortable and respected. Now picture a Tuesday where, Mandy wakes up expecting Joyce, only to find a stranger knocking at her door. She’s received a message from the provider saying Joyce is unavailable and someone new will be supporting her today. Mandy is understandably uncomfortable, as she needs someone who knows her care plan and whom she trusts. Sadly, this kind of scenario is all too common for participants.
At Your Choice QLD this will not happen. We’ll never send a support worker you don’t know unless you explicitly ask for it. Instead, we work to build a team around you, introducing backup support workers who you’ve met and approved beforehand. We understand the importance of knowing who’s in your home, especially for something as personal as support work.
When you choose us, you’re choosing a provider who genuinely values your comfort, consistency, and peace of mind.
This is Our Promise.
